Refund & Returns Policy

Thank you for shopping at Healibar! We are committed to providing you with high-quality products and a pleasant shopping experience. If you are not satisfied with your purchase, we offer a clear and straightforward return and refund process.

Return Conditions:

  • Returns must be requested within 7 days from the date of purchase.

  • Items must be in their original condition, unused, undamaged, and include all original packaging, tags, and accessories.

Return Process:

  1. You can directly apply for a refund in the backend, stating the reason for the refund.

  2. Our customer service team will review your request and provide you with a Return Merchandise Authorization (RMA#) and the detailed return address.

  3. Please pack the item securely, clearly mark the RMA#, and then ship it back to us. Return shipping costs are usually borne by [customer/us].

Refund Process:

  • Once we receive the returned item and confirm it meets the return conditions, we will process the refund within 7 days.

  • The refund will be issued to the original payment method used for the purchase.

  • Please note that shipping fees (if any) are non-refundable, unless the return is due to our error (e.g., wrong item shipped, defective product).

Defective or Incorrect Items: If you receive a defective item or an item that does not match your order, please contact us within 48 hours of receiving the product. We will arrange a free exchange, replacement, or a full refund.